At Explore E-commerce LLC, ensuring your privacy is our foremost commitment. We have implemented a stringent policy dedicated to safeguarding your personal information. This policy defines the nature of personal data, its usage, authorized access, and outlines your rights concerning your private information. Your trust is paramount to us, and we adhere to the highest standards to protect your privacy.

USE OF INFORMATION

At Explore E-commerce LLC, we employ various methods to gather personal information when you place an order or create an account on exploreecommercellc.com. Your registration implies consent for the collection of personal data. When you make a purchase, we require essential information such as your name, email address, phone numbers, home address, shipping details, and credit/debit card billing address(es) to facilitate the order process. It’s important to note that saved card details remain confidential and are solely used for order processing through our Payment Service provider’s secure systems. Additionally, we may acquire information through authentication or identity checks, which may include your telephone number, shared with our courier for delivery services. These details enable us to process your order and provide updates on its status.

Rest assured, your personal data is protected by SSL encryption, ensuring secure transmission. We also utilize non-personal data, including third-party cookies, for statistical analysis, enhancing your browsing experience. These cookies, both temporary and permanent, enhance site functionality and are stored for a maximum of 24 months. You have the option to manage and delete cookies through your browser settings, providing you with control over your online privacy.

INFORMATION COLLECTION

Explore E-commerce LLC may use your personal data for the following purposes:

  • To create your personal account at exploreecommercellc.com (e.g. your name and email address)
  • To process your orders (e.g. your name, address, date of birth and bank details)
  • To be able to send text message notifications (e.g. your mobile phone number)
  • To be able to send you marketing offers such as newsletters and our catalogues (e.g. your email address, wish lists, your name and your postal address)
  • To be able to contact you in the event of any problem with the delivery of your items (e.g. telephone number, address)
  • To enable us to answer your queries and to inform you of new or changed services (e.g. your email address)
  • Managing your account by carrying out credit checks (e.g. name, address, date of birth)
  • To be able to validate that you are of legal age for shopping online (e.g. date of birth)

We retain your data only for the duration necessary to provide our services or as mandated by law. Upon completion of these obligations, your personal data will be promptly deleted. Please note, that data cannot be removed in cases of legal storage requirements, such as bookkeeping regulations, or when a legal basis, such as an ongoing contractual relationship, necessitates data retention. Your information is handled with utmost confidentiality and compliance with legal standards.